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As a Senior Public Affairs Manager, you will act as a trusted advisor to the client, consulting with them to proactively manage their entire brand with the goals of meeting client agreed upon objectives, effectively communicating with the public, and maintaining a favorable image.
At The Martin Group, we have a different brand of thinking. You will be successful in this role if you’re passionate about client success and connecting with every contact, deliver what is promised to internal and external contacts, demonstrate creativity in delivering solutions and are committed to your own person growth and development.
Primary Responsibilities:
Acts as a trusted advisor to the client, consulting with the client to proactively manage their entire brand with the goal of maintaining a favorable public image
Maintains a solid understanding of the political and business landscape regionally, statewide, and nationally. Utilizes information to develop the client’s strategic plan.
Helps clients achieve success through personalized service and an understanding of their businesses and the market to proactively address challenges and opportunities
Develops and manages strategic plans and ensure they stay aligned with the client’s overall objectives
Approaches problems as opportunities. Asks questions, takes initiative, and overcomes adversity in order to provide creative solutions to clients’ complex and challenging high stakes issues.
Leads the media outreach initiatives in the business inclusive of pitching, handling media queries and managing relationships between the client and local media
Attends networking and media events and meets with suppliers and partner organizations to discuss aspects of PA campaigns and activities. Runs client meetings independently.
Oversees and contributes to the creation of press releases media advisories, scripts, speeches, talking points, blog content, social media postings, strategy memos, and other internal/external Public Affairs content
Serves as the lead day-to-day contact and provides direction to PA team on strategy and tactical media outreach
Delivers presentations to various audiences
Creates and manages the budget and works with the PA team to ensure that projects are completed within the budget
Builds strong relationships with key media outlets, bloggers, analysts and industry & community associates
Coaches and delegates work to PA Managers, Specialists, and Coordinators
Leads efforts for proposal copy.
Actively participates in new business process/presentations
Assists with the hiring and training process for the PA team
Secondary Responsibilities:
Plans special events and press conferences
Skills and Abilities:
Communicates effectively in person, virtually, via email, and via the telephone with both the client and the agency’s Public Affairs team on specific projects
Ability to write content, copy and messaging in variety of styles, voices and tones, adaptable to different target audiences or branding initiatives
Strong presentation skills
Ability to consistently meet deadlines, surpass client expectations, and demonstrate competence and discretion at all times.
Knowledge of news and digital trends and tactics, with the ability to mobilize audience participation and engagement, and develop content and editorial pieces
Proficient with Twitter, Facebook, LinkedIn, and other Social Media sites
Proficient with Microsoft Office, WordPress, Hootsuite, Dropbox, and other such tools
Collaborates effectively internally and cross departmentally to reach Agency objectives
Requirements:
Bachelors Degree in PR, Communications, Marketing, or equivalent work experience required
Minimum of 4 years of experience in the Public Affairs field
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A former Division I women’s lacrosse player at Georgetown University, Kristen Bandos has helped build a pro league from scratch. As Vice President, Partnership Marketing at the Premier Lacrosse League (PLL) she is connecting brands to the sport, to athletes, and raising the profile of the game in the United States and globally.
The following conversation has been edited for length and clarity.
Tell me about the Premier Lacrosse League and your role there.
The PLL is a men’s professional lacrosse league comprised of eight teams of the best lacrosse players in the world. We are a single entity structure, so our front office, which I’m part of, manages all aspects of the league and teams. We operate on a hybrid home/tour-based model, with 14 events from early June to mid-September. I am the VP of Partnership Marketing and my role falls within the larger business development team. My team manages the execution of marketing strategy and revenue development of the PLL’s 30+ sponsorship portfolio.
This is my fourth season with the PLL. I started ahead of the 2021 season, and it’s been an incredible journey since then, having a part in building the league and facilitating what it’s going to look like for many years to come.
When I came to the league, I saw what our co-founders Mike and Paul Rabil were building, and immediately connected with the mission and values that they had been instilling here since day one. It was a no-brainer for me to take the opportunity and join this team and be able to build the league with them.
A lot of what I do on a day-to-day level is navigate the relationships with each of our respective partners and build out sponsorship strategies that connect with our audience and positively impact our partners’ KPIs. We want to make sure that we are consistently overdelivering against their expectations and supporting their ever-evolving marketing strategy. We work to see how we can continue to bring our fans the best experience from our partners as well as support the investment they’re making in our players. We’re activating those brands across our business to grow and scale their investment for the success of the league, and sport, for years to come.
Lacrosse has an active and invested fan base in the US. How do you help sponsors make that connection between their marketing goals and the PLL?
A lot of what we do, especially when we are either pitching or bringing on sponsors, is to elevate the great history and stories in the sport. Lacrosse is the oldest sport in North America, and now, the sport is growing on a global level – Lacrosse is returning to the Olympic stage on home soil for the LA 2028 games. A milestone moment for the growth of the sport that will bring more eyes and fans of lacrosse on sports’ most iconic stage, and we’re working hard to capture that attention and momentum.
We are always thinking about how we can connect more people to the sport because once people watch the game, they tend to fall in love with it. We are continually looking to share the stories surrounding our league, whether it’s at the national level through our partnership with ESPN or being able to tell the individual stories of our players and build their brands as athletes. Our mission is to trailblaze the future of professional sports that is player and fan focused, and I think every day, from the top down, our entire team is facilitating that. How are we thinking creatively or differently so that we are building this league to be a top five sports league in the US? We know the passion and the interest from the fanbase is there. When the league was launched in 2018, there were an estimated 13 million lacrosse fans in the US. Today, data from MRI Simmons shows that the fanbase has grown to 45 million. It’s on us to continue to share that story as well as think creatively about how we can continue to honor the game and showcase our players while we’re building this at the league level.
You speak a lot about honoring the heritage of lacrosse in Native American culture. How have you been able to engage the Native American community in respectful and meaningful ways?
Indigenous and First Nations communities in North America have played different versions of the game for thousands of years as a cultural and religious tradition — these communities see the game as a gift from the creator, and playing these games are viewed as spiritual and physical medicine for the entire community. As the modern game continues to grow, we want to ensure new and old fans are aware of and respect the game’s Indigenous roots. We honor the heritage of lacrosse by continuing to build and deepen relationships with the Indigenous and First Nations communities, leverage our media platforms and partnerships to amplify Indigenous voices, accurate histories, and their contemporary priorities.
A lot of what we’ve done is work with Indigenous cultures to hear their perspective on the game. We offer Indigenous land acknowledgments at each of our games, understanding that we were playing on Indigenous land, and in the front office, we bring in guest speakers regularly to educate our staff, players, and coaches. From a partnership perspective, we collaborated with Native artists and the team at Champion to develop a merchandise capsule with distinct aesthetic styles, hailing from Indigenous communities across North America.
As a former Division I lacrosse player at Georgetown, your college experience certainly helps with your current job at the PLL. But what else from your time as D-I athlete has been has helped you as move into the business side of the sport?
I continue to mentor student-athletes, as well as former athletes who are in graduate school. I always harp on the fact that there are these innate skills that you’ve likely unknowingly learned or built as an athlete, that translate seamlessly into the sports industry or corporate world as a whole. When I was a student-athlete, I had mentors who told me, ‘You have no idea how much you’re learning now and how that’s going to help you in the corporate world.’ And I don’t think I fully grasped that until more recently in my career.
There are a few examples of skills that I think translate pretty much one-to-one from the lacrosse field to the front office, especially in my role at the PLL. The first one is your ability to stay composed under pressure, especially working in the world of live events. Things are going to go wrong, problems will come up, or new opportunities will appear that you need to digest and react to quickly. How are you staying composed, understanding the problem that needs to be solved, and working hand-in-hand with the larger team to execute it? I always think back to lacrosse — there’s two minutes left in the game and you’re the one that has to get the ball to score. You’ve got to be composed. You have to be confident that you’re prepared for that moment and that your team has trust in you.
Another example, which is really a no-brainer, is a team mentality. I think from the top down at the PLL, there is buy-in on the mission and values of building the future of professional sports. There is a team effort whether it’s getting ready for a game day or developing strategy for the next three years. We’re always thinking about how we can bring in other team members, or how something will impact the larger group — from the players to our fans to our sponsors.
Finally, one thing that maybe isn’t always top of mind, but I tell student-athletes this all the time — they are innately built to fail publicly. As an athlete, you don’t win every game. I think there is something to being that person that’s supposed to score the winning goal, and you missed, and you don’t win that game. I’ve never been part of a team that is so creative, smart, thought provoking, and challenging as the team I work with at the PLL. That leads to you sharing ideas that maybe aren’t going to be picked or pitching an idea or a campaign that you thought was going to perform at a level and it didn’t. It doesn’t become a roadblock. It becomes a question of how you react to it, understand what went wrong and plan for the future. I think a lot of that has come from my days on the field and being able to learn those skills from losses.
When you hear the phrase, women in sports, what do you think of what comes to mind?
I think of the different stages of my life as a woman in sports. From the early days of female lacrosse players I was able to watch, and it motivated me to pick up my stick and build my game. I remember going to Northwestern’s championship game during the height of their dynasty and being enthralled with the level they were playing at. It motivated me at an early age to commit myself to the game and strive for success at the collegiate level.
I think of my favorite sports commentators, Holly Rowe and Doris Burke who are just absolute trailblazers. I adore the attitudes they have and the overall performance they bring in covering so many different aspects of the industry.
And I think now in my career, how I get to work with so many women in leadership capacities who are not only elevating the sports industry as a whole but also women’s sports. I think we have this moment of visibility. I feel like I’ve been shouting from the rooftops for years about how women’s sports sponsorships are such an incredible unlock for brands. And it’s been really rewarding to play a small part in the growth and coverage of the women’s lacrosse game as well through Unleashed, the PLL’s women’s lacrosse content and training arm. Earlier this year, we worked with Ticketmaster to put on our first ever women’s lacrosse exhibition in the US, the Unleashed All-Star Game, and recently included some of the best women’s lacrosse pros in the world in the PLL’s All-Star Skills Competition, presented by Better Mortgage. Working with like-minded partners, willing to invest in women’s sports, and the sport of lacrosse as a whole, is certainly rewarding on a personal and professional level.
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An incredible amount of change has swept through the food industry in just four years.
From structural upheaval at the hands of a worldwide health emergency to shifting needs of customers across all demographics, the industry has advanced—and its transformation continues to be a work in progress. But what happens next? Where will this essential element of American life take us, and what will it serve us when we get there?
Some of these answers were provided at last week’s 2024 Food Industry Center of Excellence Summit, hosted by Niagara University and held inside Buffalo’s Hyatt Regency Hotel. Over the all-day program, business leaders discussed a rapidly evolving industry driven by technological advancements, changing consumer behaviors, and a growing focus on convenience, community engagement, and eliminating cyber threats.
These insights were valuable for our team at The Martin Group, especially as we work with some of the biggest names in the U.S. food and beverage space. Here are some of our favorite takeaways from the day’s program.
Seamless integration on the menu
The COVID-19 pandemic did a lot to rattle and remake the food industry, including pushing typically in-person services to a rapidly developing online marketplace. Now almost four years past this radical remake, customers expect a seamless merger of retailers’ online and offline (or in-person) capabilities. This has pushed businesses to adopt an online merged with offline (OMO) model to enhance operations, meet customer expectations, and enhance individual experience through the latest technological capabilities.
An example of this model in action is Seattle’s Metropolitan Market, which adjusted their traditional grocery operation to design dedicated curbside counters for grab-and-go orders placed online.
AI cooking up convenience, efficiency
Artificial intelligence (AI) seems to be a part of the conversation throughout all industries. The food industry is no different, with businesses of all sizes trying to figure out ways to optimize operations, enhance efficiencies, and cater to ever-changing customer demands. AI programs help with all these things, while also tackling industry challenges concerning food waste and safety—and freeing up their human counterparts to bring their personal touch to a very person-centric business.
While Walmart has executed more than 30,000 drone deliveries, Aldi and Grabango are trying out a checkout-free store in Chicago, and Uniqlo is using RFID-driven checkouts, not all AI innovations have been successful; Amazon recently scrapped the “Just Walk Out” concept from its Amazon Fresh grocery stores.
For those wondering when AI will enable even more advancements in the industry, stay tuned. Humanoid robotics (CaliExpress is a restaurant run entirely by a robot named Flippy) and self-driving car tech (like Waymo) for food delivery is on the way.
Table for two—at home
It’s hardly revelatory that dining habits have shifted dramatically since 2019.
With a worldwide pandemic upending the hospitality industry and technological conveniences changing consumer behaviors, some 12 billion dining occasions have moved from U.S. restaurants to kitchen tables or living room sofas. This means food industry professionals are meeting customers where they’d like to eat, with enhanced delivery capabilities, updated ordering processes, and attractive loyalty programs to amplify a desirable value proposition.
As more occasions shift away from foodservice (average prices are about 4.3X compared to eating at home), convenience has been in demand, with more convenience stores focusing on their made-to-order food offerings. Whole Foods is trying out its first small-format store in New York City, Gelson’s grocery store is working with Rove on a C-store concept tied to EV charging stations, and Walmart is partnering with Getaway on The General Store, which is aimed at creating a convenient one-stop shop for outdoor adventures.
Endless hunger for experiences
But despite a hunger for ordering all food from one’s phone, the desire to find a restaurant table or grocery aisle has not disappeared. People still want these experiences—but they need to be plans worth pursuing.
This makes creating memorable experiences essential to lure interested customers. Eliciting engagement through innovative concepts has been on the rise in recent years, and this interest is only increasing. According to industry leaders, high-income consumers are driving growth in food services of all types—and these individuals are willing to pay (and show up) for a special experience. These can include such initiatives as pop-up grocery operations, celebrity collaborations like Erewhon’s Signature Smoothie series that includes partners like Hailey Bieber and Katy Perry, community cooking classes using hyperlocal goods, or even one-off, occasion-based menus that create an air of exclusivity.
Bottom line: Every experience needs to be special.
Cyber threats spoiling recovery
Unfortunately, every new trend isn’t as tantalizing as enhanced delivery options and enticing restaurant experiences.
Despite positive developments across the food industry, rising cyber threats amid the employment of consumer-friendly tech continues to be a concern. In 2020, cyber attacks on entities across the food and agriculture sector increased by 607%. Recent polling throughout the same sector indicates that as many as 45% feel like they are behind their peers in employing technology that could defend against these threats. This makes implementing technology—and finding personnel to optimize its potential—crucial to both the security and continued growth of the industry.
Want to learn more about The Martin Group’s work in the food and beverage industry? Click here.
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Not a day goes by that we don’t hear how artificial intelligence (AI) is changing the way we live and work. It’s a seismic shift; and in many industries, AI has fundamentally transformed the way companies conduct business, communicate with customers, and solve pain points that continue to impact both.
This couldn’t be truer than in the field of healthcare, but with one key difference: Instead of adjusting life routines, AI has now become an essential tool in saving lives.
On Thursday, September 12, The Martin Group hosted an impressive collection of Western New York’s AI and healthcare leaders for a morning of education and collaboration regarding How AI is Transforming Healthcare. Sponsored by Athelas and set inside the beautiful atrium of our downtown Buffalo office, the event featured a keynote address from Dr. Venu Govindaraju, SUNY Distinguished Professor and Vice President for Research & Economic Development at the University at Buffalo.
Along with critical insights from Dr. Govindaraju, the morning featured a lively discussion with panelists Donald Boyd, President & CEO of Kaleida Health; Anna Mercado Clark, Partner, Chief Information Security Officer and Co-Leader of the Technology Industry Team at Phillips Lytle; Dr. Lorrie Clemo, President of D’Youville University; Dr. Mandip Panesar, Associate Medical Director/Chief Medical Information Officer at ECMC; and Amin Serehali, Senior Vice President, Chief Data & Analytics Officer, Independent Health.
Over the course of the morning’s program, our collection of experts addressed a series of topics concerning AI in Healthcare; how it’s changed the industry for patients, healthcare professionals, and health insurance companies; and how capabilities in the healthcare space will continue to evolve quickly.
Western New York at the center of global AI development
Since its early work in using AI to read handwritten addresses for the U.S. postal service in 1997, the University at Buffalo has been a leader in AI research and application.
Now, as a central component of New York State’s new Empire AI research consortium—a first-of-its-kind collective funded by more than $400 million in public and private funds that aims to put NY at the forefront of the AI revolution—UB is leading the way to discern how far this technology can take us.
With healthcare, Dr. Govindaraju and his team have already embarked on a series of research initiatives that hope to enable selection and matching of patients with the most promising clinical trials; development of remote health-monitoring devices; detection of currently imperceptible medical conditions; and discovery of ways to anticipate disease-risk years in advance.
And this is just a small sample size of the vast efforts being made in the realm of research and technology creation, with the aim of making major strides in patient care, drug discovery, and more.
As Dr. Govindaraju wisely summarized, “The potential for AI continues to be immense.”
Enhancing patient experiences
Patient experience is a critical part of healthcare and a consistent focus of health systems and providers alike. Now, AI is being used in increasingly innovative ways to elevate this experience, reshaping the way people are diagnosed, treated, and monitored.
“If you think about the healthcare ecosystem and how it’s been designed, it’s an institution-centric design,” said Boyd. “AI is taking this design to make it a more patient-centric design.” As Boyd said simply, “With AI, the place of need is becoming the place of care [for patients].”
Machine learning can enable precise disease diagnosis, customized treatments, and detection of subtle changes in vital signs. AI algorithms can assist healthcare professionals in interpreting medical images (like MRIs, CT scans, or X-rays) and pathology slides, which can lead to faster and more accurate diagnoses of various diseases. In addition, the proficiency of these processes can enable timelier and more customizable treatment and ease the anxieties of patients and their families concerning the unknown.
And when observing a shift in vital signs, input could suggest that these changes might indicate potential health issues or a delay in healing, giving medical professionals the knowledge to make a better plan of care for the patient.
Facilitating critical communication
At the forefront of the patient experience is effective communication. Oftentimes, this could either be improved or specifically customized for the patient to elicit a better understanding of diagnoses, possible treatments, and potential outcomes.
AI has advanced to fulfill these needs, facilitating better communication between healthcare professionals and their patients, thus improving the patient experience.
Chatbots (often referred to as virtual health assistants) now interact with patients using natural language processing to address everything from scheduling appointments, answering common questions, and even providing necessary education for those seeking specific answers. This improves access to healthcare services, but also enhances—and encourages—patient engagement—no matter the situation.
“Human interaction with the patient will be revolutionized because I’m spending more time with the patient,” said Dr. Panesar of ECMC. “I’m not spending time trying to document one little point I may have missed. That role [of documenting] will be absorbed by AI.”
And in the realm of personalizing communications specific to each patient, AI is making this happen, too. AI applications can analyze vast amounts of patient data in medical records, genetic information, and lifestyle factors to personalize treatment plans for each individual. Other processes are easing communication concerns by converting all medical direction into the native language of each patient, which eases understanding and maximizes engagement and eventual action.
Another tool toward health equity
Creating greater equity in healthcare continues to be a major focus throughout the healthcare industry because necessary healthcare services are oftentimes not reaching those most in need. But if AI systems are designed with health equity in mind, trained on diverse datasets, and continuously monitored for biases, these systems can be important assets for creating equity throughout the healthcare landscape.
Operations such as AI-powered telemedicine platforms can bring healthcare services to remote areas and underserved populations. AI-driven tools can provide patients with personalized educational materials, helping them understand their condition and treatment options better—and ideally, lead to better outcomes. Other AI systems can be an essential cog in predictive analytics to identify at-risk populations; identifying (and mitigating) biases in healthcare delivery by providing objective, data-based insights; and streamline administrative processes to increase efficiencies and, ideally, lower healthcare costs.
At the University at Buffalo, Dr. Govindaraju and others are working extensively on addressing health equity issues. A recent $3.6 million grant from the National Institute of Health will help support UB’s Community Health Equity Research Institute (CHERI), established to address inequities across the region, but with special focus on Buffalo’s communities of color that are centralized on the city’s East Side.
The university also received a $3 million grant from the Mellon Foundation to support the work of UB’s Indigenous Research Center, focused on facilitating broader indigenous inclusion with the communities of Western New York and Southern Ontario.
The future is now
There’s plenty of consideration about how AI could impact healthcare, but we don’t need to look into the future. First and foremost, we need to appreciate how much AI is doing right now.
It’s already significantly impacting almost every facet of healthcare; and with the way it’s revolutionizing how researchers analyze data, develop treatments, and understand diseases, it’s impact will only continue to grow. As discussed throughout our in-person event and across this space, advancements are expected to lead to more effective treatments, improved patient outcomes, and ultimately, a more efficient and equitable healthcare system for all.
For now, we can revel in how far we’ve already come, all while working toward pursuing the true potential of healthcare: creating a better quality of life for all people.
Want to learn more about The Martin Group’s work within multiple facets of healthcare? Click here.
To many listeners, it was talk radio for your laptop or mobile device—but this classification was far too simplistic. The accessible medium provided a very personal way to discuss common topics and deep-dive into niche interests, all while reaching interested parties where they are—connected to their phone or scrolling through the Internet, 24-7-365. The possibilities are endless, all while being delivered in a way that’s relatable to all generations.
Now, podcasts are ubiquitous. As of this summer, Spotify alone boasts more than 6 million podcast titles, covering every possible topic for any possible listener. But outside major host platforms, businesses and organizations are also doing their own podcasts, posted on their websites and promoted via social media to reach its valued customers and members.
Some of these productions might seem superfluous. But for outfits like The Martin Group—a place full of creatives or team members with broadcasting experience—a podcast can be entertaining, engaging, and connective to a greater purpose.
Enter Unbillable, our agency podcast established to feature team members, have some casual banter, and connect our teams spread out across the U.S. Over the past two years, our Buffalo-based on-air team of Creative Director Frank Conjerti and Digital Marketing Manager Marley Gleason have churned out content emblematic of our agency—but how did it all come together, and what’s the future hold for The Martin Group’s podcasting capabilities?
Here’s their take:
What is Unbillable?
Frank Conjerti: Unbillable is an internal-only podcast by and for employees of The Martin Group. Marley Gleason and I are the regular hosts, and we invite guests from every department and location to join us in a conversation about everything but work.
Marley Gleason: Unbillable is a place for Frank and I to get to know our coworkers better across all our offices. While our Rochester, New York, and Albany offices continue to expand, we love to sit down with our colleagues in a format longer than just a Teams chat or meeting to really learn what fascinates them outside of work.
Why internal only?
FC: The podcast landscape is so flooded that it’s hard to build an audience. We were also not naive enough to think anyone outside (let alone inside) our agency would want to hear us ramble about nothing. Also, it’s nice to hit on inside jokes and speak about things that you’d only understand within our world. That’s the only way a project like this could exist, let alone be successful.
MG: It allows us to continue exploring the podcast world without having to polish all the fine details. While we’d love to eventually host something outside the walls of our agency, we’ve learned that podcast production isn’t easy, and we don’t feel like the public is ready for our imperfections just yet.
Why did you decide to start a podcast for our team’s entertainment?
FC: The idea was part of our recently adopted The Difference is Making One (DIMO) initiative, part of which is focused on helping to connect our different offices and remote employees and truly get to know each other and learn what’s happening across the agency outside of the actual work.
MG: We felt it was a great, low-stakes way to learn something different from our day-to-day. Planning and recording a podcast isn’t like anything we normally work on, so we thought using this side of our brains, and learning it all on the fly, was a cool way to connect with our coworkers, and take a break from our usuals.
What have you learned since starting the podcast?
FC: That it’s a lot more work than just talking. That’s actually the easiest part. There’s a lot of prep work and post work that goes into producing the pod, and even though we don’t edit too much, because it’s such a long-form medium, it takes a while to go through everything.
MG: For me, the level of project management required has been a bit of a surprise. Like Frank said, talking to our guests, and making fun of each other, is the easiest part. But managing schedules, editing audio, and getting the questions prepared properly has been a greater challenge than we even expected. After a season or so, though, I think we’re starting to hit our stride.
What is the most difficult thing about hosting Unbillable?
FC: The celebrity. We basically can’t go anywhere in the office without being recognized. But seriously, it goes back to the discipline in doing the work. Sticking to a schedule, doing up-front planning on something that has to cede priority to all client, new business, and other internal work.
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On March 28, 2024, with the help of The Martin Group’s public relations team, experienced sports executive, pro athlete, and Western New York native Peter Marlette, Jr. announced the formation of Buffalo Pro Soccer, his ambitious plan to bring a men’s USL Championship club and a brand-new soccer stadium to the Queen City by 2026, with plans for a women’s Super League club not long after.
Prior to engaging with our firm, Marlette—the once-general manager for USL’s Union Omaha and a former All-American at Trinity College in Connecticut—spent months engaging with potential club owners, community leaders, elected officials, business partners, and USL leadership on the logistics of bringing the highest levels of U.S. soccer to the Buffalo area.
The eventual announcement was met with excitement. But a strategic plan had to be conceived to communicate with an integral group who had yet to be engaged: the fans.
Marlette wanted to organize a long-term Community Town Hall series. These would feature casual discussion and question-and-answer sessions hosted by a local bar and restaurant. They would be open to the public and promised to deliver Buffalo Pro Soccer’s plans and updated developments directly to the people.
The series is now ongoing, but the first three of these events—held at The Banshee Irish Pub in Buffalo, Wayland Brewing Company in Orchard Park, and Lloyd Taco Factory in Williamsville—provided the perfect introduction to WNY’s loyal and enthusiastic sports fan base. Each one has also produced essential learnings for a soccer club and brand intent on weaving itself into the fabric of the community.
The depth of fandom
Buffalo has plenty of bona fides for being a hockey and football town, with fans regularly celebrated for their fervor and loyalty. Professional lacrosse has generated passion as well, with crowds drawn to an electric live atmosphere—and a franchise that’s now won back-to-back titles.
Comparatively, the depth of fandom for professional soccer isn’t as well publicized.
Soccer is part of Buffalo sports history, with the indoor action of the Stallions and Blizzard, as well as the amateur USL League Two play with FC Buffalo. In 2019, interested parties bought conditional rights to start a USL squad in Buffalo, but those plans fell through. All these endeavors have established a sustained local interest, but so does the region’s demographic information. With more than one million residents, a diverse population, and a growing Millennial and young professional population around the average age of the typical U.S. soccer fan (35), Western New York is an ideal market for a pro soccer club, according to USL research.
The first town hall event at The Banshee confirmed this. Between the on-site questions from fans, media coverage of the event, and support in the aftermath, the interest is there.
⚽ @BUFProSoccer, which hopes to bring a professional team to the city by 2026, hosted its first community town hall Thursday. The event touched on potential stadium sites, ticket costs and more: https://t.co/HlSHLkB65I
But by Marlette bringing discussion of this future to the fans directly, he’s doing more than facilitating a conversation. He’s creating a community.
A family affair
Another element that makes Western New York an ideal place for a USL Championship team: it’s vibrant youth soccer scene.
From the city’s Delaware Soccer Club to leagues across the suburbs and locally supported programs like Soccer for Success, Buffalo-area families are soccer families. According to the Aspen Institute’s State of Play study (2017), of the more than 309K WNY youth athletes, nearly one in five boys and girls played outdoor soccer. This provides an audience already interested in the Buffalo Pro Soccer product.
To reach this audience, Marlette brought the Buffalo Pro Soccer message to Orchard Park, one of the region’s most active youth soccer groups. In 2023-24 alone, more than 1,000 children participated in youth soccer programs run by the Orchard Park Soccer Club. Set up amid young fans and their families across the outdoor expanse of the popular Wayland Brewing, Marlette was able to address questions about how the club plans to be an asset for growing soccer culture across the region and provide family-friendly entertainment to bring area communities together.
Games will be gatherings, just as each Community Town Hall event means to be. This is how connections are made between franchises and fans, and it’s how bonds are formed between clubs and communities.
This piece in @TheBuffaloNews + our community meetups in Buffalo & Orchard Park prove that the fan base and excitement for pro soccer is there. Coming soon: another chance to meet us and hear about the progress being made. Williamsville is up next! https://t.co/lTgBTcP5s4
The focus of these Community Town Hall events has been on the game of soccer, and how a USL Championship team will fit into the region’s sports landscape. But with every gathering, there’s been a building buzz that Buffalo Pro Soccer isn’t just about a league, a team, or seasons of games.
It’s also about how soccer could contribute to a better Buffalo.
A new team needs a new stadium, one that Marlette and his partners are committed to constructing in Buffalo proper. Once a site is chosen and developed, that could mean a remade section of the city, with new streets, housing, restaurants, and more. It could mean a gametime influx of 10,000 people into this chosen neighborhood, bringing life and energy that could birth the type of vibe seen with the creation of Buffalo’s Canalside and Larkin districts. Both have been developed across previously desolate expanses, and the two are now vital assets to the region’s economy and seasonal tourism.
But along with adding to a new Buffalo, there’s the chance to inject confidence into a fan community that’s been exposed to its fair share of heartbreak and empty promises. Good leadership, strong messaging, and verifiable accomplishments can breed this confidence—and Marlette continues to deliver on all three. Events like our 716 Day meet-up at Lloyd have given him an avenue to connect with fans, earn their trust, and share his passion for bringing the highest levels of this global sport to Buffalo.
In a time of accessible remote messaging, maybe the nature of these in-person events is old school. But when you’re trying to earn buy-in on a product that aims to become a central part of people’s lives, the pitch needs to be personal.
That’s what these Community Town Hall events have been; and throughout this fall, we’ll continue to work with Marlette to connect with those hungry for a seat at the pro soccer table—and give each reason to believe that Buffalo’s time has come.
Want to learn more about The Martin Group’s work within the sports and lifestyle realm? Click here.
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Cheri Kempf is a Senior Vice President at Athletes Unlimited, a network of professional women’s sports leagues that launched in 2020 featuring softball, indoor volleyball, basketball, and lacrosse. Kempf oversees broadcasting for all four sports, negotiating media rights deals and managing all aspects of production and game presentation. Prior to Athletes Unlimited, Kempf was Commissioner of National Pro Fastpitch for nearly 15 years and was long at the forefront of women’s fastpitch softball, as a player, instructor, an industry marketing representative and a television sports commentator.
The following conversation has been edited for length and clarity.
Athletes Unlimited has a unique structure. Each sport has a condensed season, all in one location, with weekly drafts by team captains. Along with team wins, player earns points during games, creating individual competition. Can you break down the structure of Athletes Unlimited for the uninitiated?
The primary thing I always like to lead with is for each of the four sports, it’s competition as you know it. If you’re watching a softball game, there’s nothing weird or odd or super different. You’re watching a high-level competition of softball. Behind all that is the unique structure. All the players go into one market. So, for softball, 60 players go into one market for the season and all 60 players go on a leaderboard. The top four players on the leaderboard become captains and draft their teams each week. So, the teams switch every week, and that’s kind of new for a fan.
Additionally, an Athletes Unlimited season is a lot more intense. If you look at a baseball season, for example, it spans over half the year with thousands of games. So, if a team loses, it’s not the end of the world. But for us, our motto is every moment counts. And it really does. Because if I get a double, that’s plus 20, for me. That will shift me on the leaderboard, and ultimately, I get a bonus based on that.
I would describe it as competition as you know it with some really fun, nuanced things going on in the background that, once fans understand it, expands their interest and their opportunities to engage with each sport.
Athletes Unlimited was created with a player-centric model. What does that look like in practice?
To start with, you’re not just building a roster at the beginning of the season and then adjusting at a trade deadline. Every single week there’s a strategy of the kind of team a captain is going to put together. And that’s the essence of Athletes Unlimited – empowering the players. There’s no general manager or club president deciding who is going to be on your team. The players themselves make those choices.
The players’ fingerprints are all over the league. We don’t have GMs and also don’t have coaches per se. Each captain has a facilitator the captain can use in whatever capacity they need. It could be helping to draft, or designing a practice, or game management. They work together, but it’s very heavily influenced by players.
Then each one of our sports has what’s called a player executive committee that is made up of five active players. They touch almost everything. Certainly, they touch anything to do with competition. So, if you were going to change the lengths of the quarters or the breaks between or the number of innings or anything like that, it’s going to the player executive committee.
They look at hotels, talk about venues and host cities. They look at virtually everything that has to do with that sport, and that includes, by and large, selecting the other players who are part of Athletes Unlimited. The players drafted out of college into the league are finalized by the players executive committee. They weren’t drafted by the league and handed to the teams.
Really, from start to finish players are playing a very big role in operations, competition, and what the league looks like.
Last year, a number of Athletes Unlimited basketball games were streamed on the WNBA app. That seems to be an example of the culture of collaboration that is a big part of the organization. Can you talk more about that culture?
It’s unique. The very nature of sports is competition and sometimes it’s even more intense, and certainly sometimes uglier, behind the scenes in the business of sport. I was the commissioner of another professional softball league, National Pro Fastpitch, for over 13 years. And so many people came along and rather than contribute and work with the league, they wanted to tear it down or destroy it and have their own thing.
When (Athletes Unlimited Co-Founder) Jon Patricof, first called me I was the commissioner of that league. Immediately, within a minute of talking with him, I knew this guy was different. He’s not here to destroy us. It’s evident that he understands that if we can both exist, the sport will be stronger for the players that play it. We will grow and expand player opportunities for this generation and the next ones. So, I gave him my attention and my time because I knew he was on the right track. There was no reason not to work with him, because the players were going to win, it was very clear.
I think collaboration is at our core. I think that for our co-founders Jon Patricof and Jonathan Soros, it is their nature to collaborate. I think they’re fair to a fault sometimes in terms of really being open and transparent to people and saying, “We’d like to work with you, because this will make the whole space stronger.”
The WNBA relationship is a prime example of that. We had a director initially in basketball, Ilene Houser, who had good relationships with the WNBA. We immediately from my perspective, started talking about broadcast coverage, what that might look like, and if there was space on their app. They were very open to it, very receptive. Our season takes place when their’s doesn’t, so there is no competition. Again, it’s really a way to amplify and magnify the presence of the athletes, and I think we both get that.
I grew up in team sports. It will always feel good to me to collaborate with people, and it feels good to be around people that are like-minded. At the end of the day, women’s sports are in a in a great place, but it’s not all going to flip overnight. If we can, in some way, strengthen what the WNBA has to offer, and they can certainly in ways strengthen what we have to offer, why wouldn’t we do that?
In February 2024, Athletes Unlimited signed a multi-year rights deal with ESPN. How important is that relationship with ESPN?
Visibility is everything. Exposure is everything. It’s a case of “If a tree falls in the woods and no one’s there to hear it…” For years and years and years, women’s sports have been that tree that fell that no one was there to hear. It’s still majestic and huge and has a big impact, but nobody’s there to hear it. I think that television and mainstream media offer you that exposure to start to make your sport and your players interesting.
I was alive and awake and aware when ESPN carried zero college softball games in the regular season and the Women’s College World Series broadcast was only the championship game and it came on at 2 a.m. Now, ESPN is carrying thousands of games and every second of not just the Women’s College World Series, but the NCAA Tournament field of 64.
What affected that, first, was when softball was added to the 1996 Olympics. It was announced around 1992 that softball would be an Olympic sport for the first time ever. So now softball falls under the NCAA’s Olympic sport category, which means more focus and more money, because those athletes now have somewhere to else to go. They are going to be on the Olympic stage.
Then you saw the Southeastern Conference, which is one of the most dominant college conferences, add softball. Not only did they add it, but they, had an arms race on stadiums and facilities and venues. So that’s your trickle down – it gets added to the Olympics, it falls under the Olympic sport category, and now all of a sudden, television is interested.
So, ESPN tries it. They stick a toe in the water, put one regional on TV, and the numbers are there. It’s captivating. People aren’t changing the channel. People are starting to talk about this. Then it’s more and more and more to the point it is today where the tournament and the Women’s College World Series is appointment viewing for people.
I was an analyst for ESPN when they were saying, “Look, there are people tuning in that don’t understand the nuts and bolts of this game. Make sure you help them understand.” It was a conscious effort by ESPN, and it succeeded. Monumentally, it succeeded. They helped people be exposed to the sport, and by doing that people fell in love with it. They were invested. That’s how it works.
All of a sudden everybody hears the tree crash.
What do you think needs to happen to sustain the current popularity of women’s sports and expand it even further?
It’s no different than it ever has been. We need corporate America to know that our advertising spots are important. The 30-second spots in our shows, our in-game features or in-game mentions are worth spending your time and your money on. That’s for starters,
There needs to be that investment from the networks to say, we’re not going to give you the windows that are leftover. We’re going to give you some good windows. We’re going to give you some primetime and we’re going to give you a good lead-in.
If you look at the Big Ten Network this year, they had some amazing numbers on women’s volleyball. You know what they did? They’d go to a volleyball match out of a football game. So, you have this audience that’s already watching. The game ends and they toss it to the volleyball game and you retain some of that audience. That’s a big difference than having a taped program, with very few people watching or interested in, leading into your women’s game. TV windows are important and your windows matter.
I also think people cannot say “Oh, we made it,” and ease up. We have to keep going. We have to keep elevating stars. What we should all learn from Caitlin Clark is that all boats rise when a star comes along. I think you have to lean into stars.
We have to keep the pedal down, and corporate America and network television are critical elements.
What advice would you give to young women who want who want a career in sports?
Well, I love this question, because there’s so much going on in sports behind the scenes. As these leagues pop up, guess what, there’s a whole element of management and operations that are coming with these leagues. Everything from in-venue operations to the technical aspects of scoring and operating video boards, to broadcasting and being able to produce. Most people gravitate to on-air talent, but there’s so many opportunities. I think women have a propensity for storytelling, do it well and understand what resonates and how you grow an audience just by telling interesting, touching moving things about people.
We talk about the sports entertainment business, and we talk a lot about the athletes, but I’m telling you television production is also a very male dominated industry. In 30 years of working in broadcasting and production, I can still count on one hand, the number of times I’ve ever had a female director and producer. I’d love to see more of it. I’d love to have the person who’s producing graphics, deciding what’s interesting, what should we have in the lower thirds of your TV screen, be a woman.
I don’t think a lot of people understand the depth of opportunities, career wise, that exist in sports and sports broadcasting, and I love to expose girls to those opportunities.
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The Olympics may happen once every four years, but the work of athletes and reporters never stops. Currently the Olympics reporter for Sports Business Journal, Rachel Axon is preparing to cover her sixth Olympic Games at Paris in 2024. She spent more than 10 years at USA Today as an Olympics reporter and sports investigative reporter, working extensively on an award-winning series on Title IX. She is an avid runner and a graduate of St. Bonaventure University.
The following discussion has been edited for length and clarity:
You were part of a team of reporters at USA Today that produced an award-winning series about Title IX in 2022. What were some of the most surprising things you found in that research?
As reporters, we’re dealing with publicly available data at public schools, but the information that a lawsuit could bring forth, or that the federal government’s Department of Education could bring forth in an investigation, is beyond what we could get. So, if we have kind of this lower level of access and are still finding significant amounts of schools falling short of providing opportunities for girls and women – the scholarship requirement perhaps was the clearest bright line where there were issues – then that really spoke to there being a problem.
The other thing that was surprising was how much schools tried to substitute progress for equity. And by that, I mean, we would go through the data, talk to people, and find schools where [non-compliance with Title IX] seemed like a pretty big issue. The explanation almost always went back to, “we’re doing better.” Fundamentally that’s what they’re saying, but better is not equitable. It’s just not it. We were very cautious about saying if a school complied with, or didn’t comply with, the law, because the Office for Civil Rights may reach a determination that we couldn’t. But I 100 percent believe we raised important issues and pointed out things that have clearly been problems for a long time.
Some of the editors on this project did not have a background in sports or in Title IX, so we would get questions like, “Why would colleges do it this way?” And the thing I would always go back to explaining is the system was never made for women. We had a system that for decades and decades and decades was made for male athletes. When Title IX came along, it forced athletic programs to make adjustments.
If you were building an athletic program from the ground up, you would do it very differently, right? If you’re starting at zero, and you knew this was one of the mandates on your athletic department, decisions would be different. But the growth of women’s sports came along at a time where priorities were already set and to a large degree, those priorities have not changed.
What do you see as of the biggest opportunities for women’s sports right now? And how can fans and businesses support those opportunities?
I would put it in two buckets – NIL (Name Image Likeness) and Olympic sports.
If we look at where the concentration of investment in women’s sports has been, for decades and decades, it was tennis and golf on the professional level. They are closer to equitable, because they’ve had much longer history, with the caveat being that history is largely based on notions that those are more feminine and acceptable sports. Today, I would say, you have basketball and soccer where the support is concentrated.
Now look at opportunities in the NIL space for college athletes and those are mostly concentrated to male athletes. There’s a looming question about Title IX and how this applies to what schools do, so NIL is an evolving thing. But the money is going to male athletes predominantly. At the same time, there is real growth and popularity around women’s sports. You look at what Nebraska volleyball did to pack a football stadium. There was a recent year where the College Softball World Series had better TV ratings than the College Baseball World Series.
Bridging that disconnect between the real growth and popularity of those college sports and where the NIL money is going is a big opportunity.
The other is the Olympics. And one of the things I like about covering the Olympics is it feels like where Title IX has come to blossom because there’s so much more equity. I would not say this universally. This is not true of every country in the world, and I think Title IX makes the U.S. unique in this regard. Honestly, this is why the Americans have had such an edge. But there’s still a lot of room in women’s Olympic sports, either with individual athletes or with the national governing bodies, where a small amount of investment might make a huge difference. We’re not talking $50 million, but a million dollars might make a huge difference in developing talent and bridging that gap for places that could be cleared and be really super meaningful.
Going to the Olympics is a dream for so many people – from athletes to journalists to marketers. You’re getting ready to cover your sixth Olympics in Paris in 2024. Can you give us a little peek behind the curtain of what it’s like?
Covering the Olympics is the most exciting and exhausting experience I can imagine in sports journalism. There’s literally nothing like it in the volume of what’s going on around you, the volume of work. The demands are for three weeks straight. But what I love is the opportunity behind it.
I’ve done it both ways where I’ve gone with a specific sport to cover and that’s really helpful because you build up sources. You build up knowledge and it helps you to find and tell stories. I’ve been lucky in that regard. I’ve done more winter than summer games and freeskiing and snowboarding were my sports where it’s the X Games kids who are in a halfpipe and slopestyle courses. And those are sports where the Americans are very good, so I was never lacking for good stories about these life-changing moments.
Sometimes, you just get dropped in to cover events. In Tokyo, I covered a lot of gymnastics but also was floating around and was dropped in to cover fencing. I never covered the sport of fencing before in my life and suddenly, I’m taking a crash course. What are the rules? How does this work? Who is good? Who are the medal contenders? You’re trying to find and tell stories and it’s really exhilarating as a journalist. It’s a lot of like adrenaline. You’re on deadline. You’re running around. You’re not sleeping. I mean, 18-hour days are frighteningly common.
In terms of memorable moments, there’s been a ton. My first Olympics was in Sochi, and we worked it out with one of the athletes, freeskier David Wise, to do a story on what the 24 hours are like after you win a medal. He won the gold medal in the halfpipe, and he let me shadow him. So, he got done and I’m going down the mountain with him, going to NBC and other interviews. Then there was a point where we are all in a hotel room – me, his wife, his agent, and some other people – and one of his sponsors had prepared a congratulatory video that was narrated by Morgan Freeman. To see this athlete who’s the best at what he does, but relatively obscure to the rest of the world, have this gold medal moment and then it sinks in, “Oh my gosh, my life is different! Morgan Freeman congratulating me.” I get emotional thinking about it now because you are there at these moments where people’s lives are changing.
Looking at Paris 2024, what are some of the key moments or storylines we should pay attention to?
I think the U.S. women are going to lead that team again. I think just about every Olympics since London, the U.S. women lead the medal count internally and that if they were their own country, would have been about fifth at some of those Summer Olympics. I think Paris will probably be even better if you look at the strength of the team. Women’s water polo has won the last three golds. Simone Biles has not yet committed but her gymnastics are just beautiful right now. Katie Ledecky is still in the pool. Sydney McLaughlin-Levrone is the world record holder in the 400 hurdles. As a runner myself, I’m particularly interested in the women’s distance events and the U.S. women improving there after Molly Seidel got a marathon medal in Tokyo. I am sure there will be many memorable moments by American men, but I think the most solid prediction that I could make would be that the U.S. women will lead the way again for them.
In this changing media landscape, what advice would you give to young women looking to get into sports journalism?
Well, first, welcome. It is a difficult time for our industry, but to me, this is always a worthwhile profession because you get the opportunity to tell stories, to reveal things, to uncover things, to entertain people, to share the human condition. That said, there are ample opportunities.
To get those first few jobs, I would say, get the reps early. And there’s no such thing too early. I have high school students who reach out to me because they’re trying to get stories published. If you’re in college, do the internships, do extra outside of class in whatever path you’re going in, whether it’s broadcast, or podcasting, or print. Get as many reps as you can. I think that really helped set me apart and prepared me when I was coming out of college.
I would say be as versatile as you can be. The storytelling will be the same and your ethics and requirements as a journalist don’t change. But I’ve been in this business long enough to see many trends come and go. “We’re going to pivot to video,” or “We’re going to post on Facebook.” Look at what Twitter meant to journalism and what it’s become now as X. Being versatile and able to take your reporting skills and apply them in various media is of critical importance. You need to continue to learn and grow as you’re doing it.
The other thing I would say, don’t be afraid to reach out to people. When I was in college, one of my professors, John Hanchette, had worked at USA TODAY. I was doing my honors thesis, and he said, “Oh, reach out to these reporters.” And I was like, they’re not gonna give me the time of day. Why would they? Why would they talk to me? One of those reporters was Erik Brady, who is one of the most delightful humans on this planet and was so giving of his time and perspective. It really affected me in terms of understanding that we journalists want to help. So, I would say don’t be afraid to reach out and ask for help. If you see someone doing what you want to do, drop them an email. I will also plug the Association for Women in Sports Media, which is a great organization and has nothing but women in this business who are willing to help because as much progress as we have made, we are still a minority. Having those resources to lean on and to help build each other up, I think is one of the best parts about being in this profession.
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Over the past two decades—and even the past two years—tactics used across advertising and marketing campaigns have evolved.
But throughout myriad changes, one thing continues to remain a constant: people still sell products.
Consumers still yearn to be reached in a relatable way, and over the years, the right face, voice or personality has made this possible. People relate to people—and in a modern, technologically forward advertising space, this is where influencers make their money.
Over the past few years, The Martin Group has utilized the power of influencer marketing to reach audiences interested in everything from sneakers to string cheese. It’s a tactic that’s proven very effective for a variety of campaigns. But now, years into the utilization and evolution of influencers, many businesses and consumers still don’t understand their function.
Here’s an overview of the dawn and development of the modern-day influencer; how The Martin Group has come to utilize their services as an effective tactic for our clients; and how their role could evolve in the coming years.
In the beginning
Influencers can be tracked back to celebrities and athletes (and according to some sources, ancient Rome). The idea was rooted in brands using these public figures to promote products, services, and events to their dedicated fan bases. This type of marketing was usually promoted through traditional media such as television spots, magazines and newspapers, radio, and other paid media sources.
But with Paula Abdul dancing in a pair of L.A. Gears, Pepsi placing their new branding in the hands of Cindy Crawford, or Pizza Hut appearing on the set of “Wayne’s World,” brands found a new way to reach customers—and plenty of success doing it.
The evolution of influencer marketing
In the early 2000s, this approach in marketing began to shift when blogs and Internet platforms such as YouTube gained popularity. YouTube played a pivotal role in the rise of influencers. Content creators known as “YouTubers” gained massive followings by sharing vlogs (video blogs) focused on their everyday lives, tutorials, and other types of enticing and relatable content. Figures such as Jenna Marbles, Shane Dawson, and Jeffree Star set the stage for creators and influencers alike. They walked, so Alix Earle could run.
Soon, everyday individuals started following these bloggers and vloggers for things such as personality, expertise in a specific niche (i.e., food bloggers), and relatability. Their content became addicting and viewers spent more and more time consuming it. Once social channels like Instagram, Twitter, and now TikTok gained wild popularity, influencer marketing evolved further and began to skyrocket. These social channels provided influencers and creators a space to reach an even wider audience, and brands began to realize the benefit of collaborating with influencers with a large, ever-growing, and engaged audience.
The Martin Group and influencers
On behalf of a variety of clients, The Martin Group has engaged with influencers across all different niches, ranging from micro- to macro-influencers. These influencers and creators have yielded the opportunity for clients to increase sales, and have amplified brand awareness to establish stronger relationships with consumers.
Influencer marketing can be daunting for a brand to take on—and we know this. With our experience and expertise in the field, we understand the intricacies of identifying the proper influencers; drafting and negotiating contracts; and executing a campaign. This knowledge has helped us guide clients through optimal utilization of influencer marketing, and allow each to achieve their goals more efficiently. Over the past few years, The Martin Group has used our expertise to:
Achieve an effective campaign – Whether to achieve massive brand awareness or start a conversation with micro-influencers, we provide strategic guidance and develop influencer marketing campaigns custom fit to a client’s goals, objectives, and budget.
Engage with the right influencers – We have developed an extensive network of influencers in a wide variety of niches. This allows us to better connect with the right influencers (who we likely already have a relationship with), and minimize the outreach and negotiating process.
Manage and execute an influencer campaign – Managing an influencer campaign can be time-consuming, and many clients don’t have the resources or know-how to take it on. We have the ability and capabilities to manage a campaign from start to finish.
Follow regulations and legal considerations – There are a slew of regulations surrounding everything from intellectual property and ownership rights to advertising standards and disclosure requirements. We ensure these regulations are followed properly, helping clients mitigate risks and avoid potential legal issues.
Track and measure success of a campaign – Showing the success, efficiency, and ROI of a campaign to a client is important in all aspects of marketing. Influencer campaigns are no different. We use advanced analytics tools to track performance metrics (such as reach, engagement, and conversions); identify the possible necessity of a shift in strategy; then provide our clients with detailed reports and insights that help them better understand the impact of their campaign.
Together, these elements have allowed us at The Martin Group to address influencer marketing needs for our clients, execute successful campaigns, and achieve stated marketing objectives.
(Also, note: It’s a lot of fun.)
Influencing success
In a 2023 campaign with Galbani cheese, we engaged with six influencers in the micro- and macro-influencer categories. The goals of this campaign were to enhance content quality and brand awareness, grow following, drive increased engagement with branded content, and highlight timely recipe trends.
Months later, it did just that.
These influencers created 40 unique, on-trend, and engaging posts on both TikTok and Instagram throughout 2023, resulting in 4 million impressions with an estimated earned media value of $2.8M. This campaign reached an audience that likely would not have been exposed to Galbani in any other capacity, driving sales and brand awareness of Italy’s number one cheese brand.
Influencer marketing’s next move
Influencer marketing has evolved into a multi-billion-dollar industry—and it’s still climbing.
Influencers have expanded their opportunities beyond brand partnerships, diving into avenues such as affiliate marketing, content licensing, user-generated content, and merchandise collaborations. We foresee influencers and creators having even more opportunities as the industry continues its evolution.
Big-name influencers leading the charge, but we also expect to see micro-influencers grow in popularity, due to their authenticity and high level of engagement. Brands are starting to utilize these influencers more frequently and are seeing great success. We continue to recommend our clients engage with top micro-influencers for various campaigns.
The evolution of influencers will likely align with changes in technology, consumer behavior, and various social trends—but these all change every year. There’s plenty we don’t know or even see coming, and this is just the nature of a rapidly shapeshifting marketplace.
However, from what we’ve seen in recent years, we don’t expect the role of influencer to diminish any time soon.
Want to learn more about how The Martin Group can deploy influencers to help your business? Reach out to us today.