Social Media Supervisor

As a Social Media Supervisor you will be responsible for the overseeing our social media product, development of our client’s social media strategy strategy, ensuring effectiveness and driving the acceptance of relevant social media tactics.

You will be successful in this role if you’re passionate about social media, care deeply about client success and connecting with every contact, deliver what is promised to internal and external contacts, demonstrate creativity in delivering solutions and are committed to your own personal growth and development.

You will be responsible for:

• Manage in-house team members focused on social media management and social content development
• Management of projects requested from clients and internal stakeholders
• Uses expertise across social media space to strategize for and manage Facebook, Instagram, LinkedIn, Twitter TikTok, and Pinterest accounts
• Expand our social media offering to include emerging platforms and new channel capabilities
• Manages client relationship in the strategizing, creation, and optimization of social media content and campaigns
• Conceptualizes content ideas for client’s social media channels
• Develops and maintains monthly social media content calendars
• Write social media content and leverage templated tools to create visual content
• Collaborates with in-house team to write and design more advanced social media content
• Measures the impact of social media programs, analyzing, reviewing, and reporting on effectiveness of campaigns in an effort to maximize community engagement and conversion.
• Stays on top of social media trends to offer new opportunities to clients and analyze emerging platforms, offerings and changes to how consumers consume content
• Collaborate with our new business team to attract and expand our social media client roster
• Provides internal training to members of the agency in order to advance social media and content knowledge
• Collaborates with TMG operations, creative and digital teams on integrated campaigns

Required skills include:

• Builds strong, trusting relationships with clients by being their advocate, problem-solver and providing proactive thinking
• Communicates effectively in person, via email, and via the telephone with both the client and the agency’s digital team on specific projects
• Strong analytical and project management skills
• Strong understanding of social media metrics; ability to interpret the results and take action to increase effectiveness
• Strong organizational skills and attention to detail
• Ability to meet deadlines and manage multiple projects simultaneously

Desired Experience:

• Prior role working as a social media supervisor
• Four to six years of experience in this space
• Experience working on integrated digital campaigns
• Experience working with Facebook, Instagram, LinkedIn, Twitter, Pinterest, and TikTok
• Experience working in native social media platforms and third-party management tools
• Agency experience a plus